Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of CrewRules MentorShip™ and related websites, applications, and services (collectively, the “Services”) operated by Marvella Group LLC.

By creating an account, accessing CrewRules MentorShip™, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

2. Eligibility and Accounts

You agree to:

• Provide accurate account information and keep it reasonably up to date
• Maintain the confidentiality and security of your login credentials
• Not impersonate another person or access an account without authorization
• Provide only information and content you are authorized to provide, including program-related content submitted on behalf of your organization where applicable
• Cooperate with reasonable verification steps, such as work-email or organization verification, where CrewRules MentorShip™ requires them

You are responsible for activity that occurs under your account except where caused by CrewRules MentorShip’s failure to maintain reasonable security measures.

3. Description of CrewRules MentorShip™

CrewRules MentorShip™ is mentorship software for aviation organizations and their participants. Features may include, depending on your organization, role, and account settings:

• Mentee and mentor accounts, assignments, and program rosters
• Program administrator tools for mentorship program management
• Milestones, progress tracking, and related program workflows
• Messaging and communication between participants and administrators
• Resources, contacts, and support or help-request workflows
• Program records, history, archives, and administrative reporting
• Organization-specific configuration, branding, or custom workflows where offered
• Subscription, trial, or organization licensing features offered from time to time

Features may change, be added, limited, or discontinued over time. CrewRules MentorShip™ is an independent mentorship platform and is not affiliated with an airline, union, flight school, college, training provider, regulator, or other organization unless a written agreement explicitly states otherwise.

4. Aviation and Program Disclaimer

CrewRules MentorShip™ is an informational, communication, and program-administration tool for mentorship. It is not an airline, union, regulator, flight school, employer, legal advisor, medical advisor, or official representative of your organization unless a written agreement explicitly states otherwise. CrewRules MentorShip™ does not operate aircraft, manage crew schedules, exercise operational control, or make flight, duty, training, employment, or regulatory decisions for you.

Mentorship content and program information are not legal, medical, employment, union-representation, training-certification, or other professional advice. You remain responsible for following your organization’s policies, applicable regulations, and professional obligations.

You must verify important information through sources such as:

• Your organization’s official policies, procedures, and program administrators
• Applicable training, employment, and regulatory requirements
• Authoritative records maintained by your organization
• Your own professional judgment

5. Accuracy and Availability

Information shown in CrewRules MentorShip™ may be entered by users, imported by administrators, generated from integrations, delayed, incomplete, or affected by connectivity or provider availability.

CrewRules MentorShip™ does not guarantee:

• Accuracy or completeness of program, roster, or participant information
• That assignments, milestones, or communications will meet every program expectation
• Delivery of notifications, emails, messages, or alerts
• Continuous or uninterrupted availability of the Services

You remain responsible for maintaining independent copies of information you need for program, employment, regulatory, or personal purposes.

6. User Content and Program Data

You retain responsibility for content you upload, enter, or otherwise provide through CrewRules MentorShip™. You represent that you have the rights and authorization needed to provide that content and to grant CrewRules MentorShip™ the limited permission necessary to store, parse, process, display, and share it according to your selected settings and your organization’s program configuration.

You may not upload, enter, or use CrewRules MentorShip™ to process content that:

• Violates applicable law
• Violates organization policy or confidentiality obligations
• Infringes intellectual-property or privacy rights
• Contains malware or is intended to disrupt the Services
• Includes another person’s information without appropriate authorization

7. Mentorship Programs and Roles

Mentorship tools are intended to support communication, coordination, progress tracking, and program administration among mentees, mentors, and authorized program administrators. Program visibility and workflows are designed by your organization and may expose information among assigned participants and administrators as configured for the program.

Use of mentorship features does not create an employment, agency, fiduciary, or professional relationship between you and CrewRules MentorShip™, Marvella Group LLC, or your organization beyond the relationships that already exist between you and your organization.

CrewRules MentorShip™ does not represent that any union, airline, flight school, college, training provider, or mentoring organization endorses the Services unless a written agreement explicitly states otherwise.

8. AI Features

If the Services include AI-assisted answers, summaries, search results, or related outputs, those outputs may be incomplete, outdated, or inaccurate. They are provided for convenience and informational support only. You must confirm important information in the underlying source, official record, or organization policy before relying on it.

9. Subscriptions and Billing

CrewRules MentorShip™ may be offered through free access, trials, organization agreements, or paid plans. Paid subscriptions or organization billing may be processed by Stripe or another payment processor identified during checkout or in your account. Prices, plan features, trial availability, renewal timing, and cancellation options are displayed during checkout, in your account, in organization agreements, or in the payment processor’s customer portal where applicable.

You or your organization may manage or cancel eligible paid subscriptions through the payment processor’s customer portal or other account tools where that option is made available. Changes to pricing or plan features may occur with notice where required by applicable law or the billing flow presented to you at purchase.

Specific refund, renewal, proration, and trial-conversion terms are not set out in these Terms and remain subject to legal review and the information presented at checkout or in account management.

10. Acceptable Use

You may not:

• Access or attempt to access accounts, data, or systems without authorization
• Impersonate another person or misrepresent your affiliation or role in a program
• Scrape, harvest, or systematically extract data from the Services except as permitted by law
• Reverse engineer or attempt to derive source code except where such restriction is prohibited by law
• Abuse APIs, import paths, or automated access methods made available for the Services
• Upload malware or interfere with the operation or security of the Services
• Harass, threaten, or abuse other users or CrewRules MentorShip™ personnel
• Share another participant’s information without authorization
• Use CrewRules MentorShip™ in a manner that violates organization, employer, union, school, training-provider, or legal obligations applicable to you

11. Intellectual Property

CrewRules MentorShip™, CrewRules™, Marvella Group LLC branding, software, design, documentation, and original platform content are protected by intellectual-property laws. Except as expressly permitted, you may not copy, modify, distribute, sell, or create derivative works from the Services or CrewRules MentorShip™ materials without prior written consent.

You retain ownership of content you provide. You grant CrewRules MentorShip™ a limited license to host, process, display, and share that content as necessary to operate the Services according to your settings and your organization’s program configuration.

12. Third-Party Services

CrewRules MentorShip™ relies on third-party services and providers for hosting, authentication, email, payments, analytics, and other functions. Their availability, accuracy, and terms are outside CrewRules MentorShip’s complete control. Your use of third-party services may also be subject to those providers’ own terms and policies.

13. Suspension and Termination

We may suspend or terminate access to the Services if we reasonably believe you have misused the Services, created a security or fraud risk, failed to pay applicable fees, violated these Terms, or if required by law.

You may request account deletion through your account settings or through your program administrator where applicable. CrewRules MentorShip™ may offer a scheduled deletion process with a grace period during which you may restore your account, as described in the Services and Privacy Policy.

14. Disclaimer of Warranties

To the fullest extent permitted by law, the Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

15. Limitation of Liability

To the fullest extent permitted by law, Marvella Group LLC and CrewRules MentorShip™ shall not be liable for direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from use of the Services, inability to use the Services, reliance on information shown in the Services, service interruption, data loss, regulatory findings, program disruption, or related claims.

16. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Marvella Group LLC and its officers, directors, employees, and agents from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of the Services, your content, your sharing or program settings, or your violation of these Terms or applicable law.

17. Governing Law and Disputes

Governing law and dispute-resolution provisions will be finalized following legal review.

18. Changes to Terms

We may modify these Terms from time to time. When we do, we will post the updated Terms on this page and update the effective and last-updated dates shown above. Your continued use of the Services after changes become effective may constitute acceptance of the revised Terms where permitted by law.